🙋 FAQ

🤔 What does this frequent user message mean?

For many years, despite the protests and pleas, businesses, including some of the biggest in New Zealand, have been abusing CarJam in direct contravention of the Terms and Conditions.

Average Annual Mileage

The table shows the average annual mileage grouped by vehicle type and body style.

Why didn't I receive an email with my report?

This may due to your provider or mail software interpreting CarJam's email as spam - please check your spam folder.

Can you show me the previous owner details?

Previous owners details are not available from the NZTA if a vehicle is in private ownership.

What does "The vehicle has been issued an exemption licence." mean?

This means your vehicle is "on hold" and may not be driven on the road. More details from the NZTA can be found here

Why don't you provide a PDF of the report?

You can print or save to pdf in most modern browsers as described here

Why is my vehicle reported stolen?

CarJam uses data from the NZTA and the New Zealand police to determin if there is a risk your vehicle may be stolen. You can check the New Zealand police status here you must be sure to check plate, VIN, chassis number and engine number. CarJam makes this process much simpler and you can be confident the status has been correctly determined.

How can I lookup police impounded and pink/yellow/green "stickered" status for a vehicle?

Unfortunately there is no database available for CarJam or the public to search regarding vehicle impounds or status/presence of green, yellow or pink stickers attached to vehicles.

🇯🇵👨‍⚖ Japan Car Auction Grading

The purpose of the Auction Grade is to give anyone a quick idea of the general condition of a vehicle. The grade is the overall assessment of a vehicle given to it by a Japanese car auction house’s own assessors.

Is the year shown in reports reliable as year of manufacture?

For motor vehicles registered before 1 January 2007 "vehicle year" means the year of manufacture or the model year or the year of first registration. For vehicles registered on or after 1 January 2007 "vehicle year" means year of first registration.

Registration of Older/Classic Vehicles

The Motor Vehicle Register was computerised in 1986 by NZ Post. Any vehicle with a live rego in 1988 will be on the current system (the MVR was copied to the current system in 1996). Between 1986 and 1988 Post deleted a small number of records but most 1986 live regos should also be available.

Odometer reading is incorrect. What can I do?

In order to correct an odometer reading that was recorded incorrectly during a Warrant of Fitness (WoF) inspection NZTA require a copy of the checksheet to be faxed to them. Along with the checksheet NZTA need a cover letter explaining why the checksheet is being sent, what the incorrect odometer reading is along with the vehicles current odometer reading.

Privacy and Vehicle Ownership - can I see the current owner?

Please note that names and addresses of individuals are not available as of May 2011 privacy law changes unless you are an authorised business entity.

Why does a vehicle show "Money Owing" - as the finance is already paid off?

CarJam uses the data from the governments PPSR to check on money owing secured against plate, VIN, chassis number and all past plates.

Vehicle details are incorrect. What can I do?

When a vehicle's details are recorded incorrectly on the Motor Vehicle Register (MVR), these can be corrected by sending an Application to Change Vehicle Details (form MR16, available at any New Zealand Transport Agency agent) to the NZTA Most MR16 forms need to be sent with supporting documentation to prove that the information recorded on the MVR is incorrect i.e. if the vehicle model is recorded incorrectly we would require documents from the manufacturer to prove this before a change would be made.